Privacy Policy

1. Introduction

baru01 ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of users ("you", "your", "the User") who access our online betting and gaming platform at https://baru01.cam.

By creating an account with baru01 or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using our services and request account closure.

This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other digital touchpoints operated by baru01. It should be read in conjunction with our Terms & Conditions.

2. Information We Collect

baru01 collects several categories of personal information necessary to provide our online betting services, comply with regulatory requirements, prevent fraud, and deliver a secure user experience. The types of information we collect include:

2.1 Account Registration Information

When you create a baru01 account, we collect the following mandatory information:

• Full Name: Your legal name as it appears on your Indonesian national identity card (KTP).
• Date of Birth: To verify you are at least 21 years of age, as required by Indonesian gambling regulations and our Terms & Conditions.
• Email Address: Your primary email for account communications, security notifications, and promotional messages (if you opt in).
• Mobile Phone Number: Your Indonesian mobile number for account verification, two-factor authentication, and customer support contact.
• Residential Address: Your current address in Indonesia, including city and postal code, for KYC compliance and geographic verification.
• Username and Password: Login credentials you create to access your baru01 account.

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and verify your identity, age, and residency, we require you to submit the following documents:

• Indonesian National Identity Card (KTP): A clear, color photograph or scan showing your full name, date of birth, ID number, photograph, and signature.
• Proof of Address: A recent utility bill, bank statement, or government document (dated within the last 3 months) confirming your current residential address if it differs from your KTP address.
• Selfie Verification: A photograph of you holding your KTP next to your face to confirm you are the legitimate owner of the identity document.

These documents are securely stored in encrypted format and are accessible only to authorized baru01 compliance and security personnel.

2.3 Financial and Transaction Information

To process deposits, withdrawals, and maintain accurate account records, we collect:

• Bank Account Details: The name of your Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, etc.), account number, and account holder name for withdrawal processing.
• E-Wallet Information: Your registered OVO, DANA, GoPay, ShopeePay, or LinkAja account number or phone number linked to your e-wallet.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Metadata: Transaction timestamps, amounts, payment method used, and transaction status.

baru01 does not store your full bank card numbers or CVV codes. Payment processing is handled through secure, PCI-DSS compliant payment gateways.

2.4 Gaming Activity and Behavioral Data

We collect information about your use of baru01 services to improve your experience, detect fraud, and ensure responsible gaming:

• Betting History: All bets placed across sports betting, casino games, slots, togel (numbers lottery), and other game categories, including bet amounts, odds, outcomes, and timestamps.
• Game Preferences: Your favorite games, most-played categories, session duration, and play patterns.
• Win/Loss Records: Your cumulative winnings and losses over time, used for responsible gaming monitoring and VIP tier calculation.
• Bonus Usage: Bonuses claimed, wagering progress toward bonus requirements, and bonus expiry tracking.

2.5 Technical and Device Information

When you access baru01, we automatically collect technical data to optimize platform performance, detect security threats, and troubleshoot issues:

• IP Address: Your internet protocol address, used to determine your geographic location and detect suspicious login activity.
• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your login status, preferences, and session data. See Section 8 for detailed cookie policy information.
• Usage Analytics: Pages viewed, click paths, time spent on different sections, referral sources, and navigation patterns.

2.6 Customer Support Communications

When you contact baru01 customer support via live chat, email, WhatsApp, or Telegram, we collect:

• The content of your messages and support tickets.
• Attachments you send (screenshots, documents).
• Chat transcripts and email correspondence for quality assurance and training purposes.

3. How We Use Your Information

baru01 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your baru01 user account.
• Processing your registration and verifying your eligibility to use our services (21+ age verification, Indonesian residency confirmation).
• Enabling you to place bets, play games, and access all baru01 features.
• Managing your account balance, processing deposits and withdrawals, and maintaining accurate financial records.
• Administering bonuses, promotions, VIP program benefits, and loyalty rewards.

3.2 Regulatory Compliance and Legal Obligations

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations required by our international gaming licenses.
• Verifying your identity, age, and residency to prevent underage gambling and fraud.
• Maintaining transaction records as required by financial services regulations.
• Responding to lawful requests from law enforcement, regulatory authorities, or courts.
• Investigating and preventing fraudulent activity, money laundering, match-fixing, bonus abuse, and other violations of our Terms & Conditions.

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access attempts, and security breaches.
• Implementing risk-based authentication measures including two-factor authentication (2FA).
• Detecting and preventing multi-accounting, collusion, bot usage, and other forms of cheating.
• Protecting our platform and users from cyber attacks, data breaches, and malicious activity.

3.4 Responsible Gaming and Player Protection

• Monitoring your betting patterns and play behavior for signs of problem gambling.
• Enforcing deposit limits, loss limits, session time limits, and self-exclusion requests you have set.
• Providing you with responsible gaming tools, reality-check reminders, and self-assessment resources.
• Intervening proactively if your behavior shows patterns consistent with gambling addiction or financial distress.

3.5 Customer Support and Communication

• Responding to your inquiries, resolving disputes, and providing technical assistance via live chat, email, WhatsApp, and Telegram.
• Sending you transactional emails and notifications related to your account (deposit confirmations, withdrawal approvals, bonus awards, password resets).
• Communicating important updates to our Terms & Conditions, Privacy Policy, or service features.

3.6 Marketing and Promotions (With Your Consent)

• Sending you promotional emails, SMS messages, or push notifications about new games, bonuses, tournaments, and special offers (only if you have opted in).
• Personalizing marketing content based on your game preferences and betting history.
• Conducting surveys and collecting feedback to improve our services.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or adjusting your communication preferences in your account settings.

3.7 Platform Improvement and Analytics

• Analyzing user behavior and platform usage to improve our website, mobile app, and game selection.
• Testing new features, A/B testing different designs, and optimizing user experience.
• Generating aggregated, anonymized statistics about platform performance, popular games, and user demographics (this anonymized data cannot identify individual users).

4. How We Protect Your Information

baru01 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Encryption and Secure Transmission

• 256-Bit SSL Encryption: All data transmitted between your device and baru01 servers is encrypted using bank-grade 256-bit Secure Socket Layer (SSL) technology. This prevents third parties from intercepting your login credentials, financial information, or personal data during transmission.
• HTTPS Protocol: Our website operates exclusively over HTTPS, ensuring all communications are encrypted by default.

4.2 Data Storage and Access Controls

• Secure Servers: Your personal data is stored on secure servers located in data centers with physical security measures including 24/7 surveillance, biometric access controls, and fire suppression systems.
• Database Encryption: Sensitive data fields (KTP numbers, bank account details, passwords) are encrypted at rest using AES-256 encryption.
• Role-Based Access: Only authorized baru01 personnel with a legitimate business need (compliance officers, security analysts, senior management) can access your personal information. All access is logged and audited.
• Password Hashing: Your account password is hashed using bcrypt with salt, meaning even baru01 employees cannot view your actual password.

4.3 Security Monitoring and Incident Response

• 24/7 Security Monitoring: Our security team monitors our systems around the clock for intrusion attempts, unusual activity, and potential breaches.
• Firewall Protection: Multi-layer firewalls protect our infrastructure from external attacks.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing by independent security firms.
• Incident Response Plan: In the unlikely event of a data breach, we have a documented response plan and will notify affected users within 72 hours as required by data protection best practices.

4.4 Employee Training and Confidentiality

All baru01 employees and contractors with access to personal data are bound by strict confidentiality agreements and undergo regular data protection training. Violation of our data security policies results in immediate termination.

5. Data Sharing and Third-Party Disclosure

baru01 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers and partners under the following circumstances:

5.1 Payment Processors

We share necessary financial information (bank account numbers, transaction amounts) with authorized payment gateways and processors to facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. These processors are PCI-DSS compliant and operate under strict data protection agreements.

5.2 Game Providers

Your gameplay data (bets placed, game rounds, outcomes) is shared with our game provider partners including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, Spribe, and Pocket Games Soft. This data is necessary to deliver live casino games, slots, and other content. Game providers are contractually obligated to protect your data and may not use it for purposes other than game delivery and RNG auditing.

5.3 Identity Verification Services

To verify your KTP and authenticate your identity, we may use third-party KYC verification services. These providers process your identity documents securely and return only verification status (approved/rejected) to baru01.

5.4 Customer Support Tools

We use third-party live chat, email ticketing, and CRM platforms to manage customer support. Your support conversations and ticket history are stored on these platforms, which operate under data processing agreements compliant with international privacy standards.

5.5 Analytics and Marketing Platforms

We use analytics tools (such as Google Analytics) to understand website traffic and user behavior. These tools collect anonymized or pseudonymized data. If you have opted in to marketing communications, we may use email marketing platforms to send promotional content—these platforms do not access your financial or gameplay data.

5.6 Legal and Regulatory Authorities

We may disclose your personal information if required by law, court order, subpoena, or regulatory investigation. This includes sharing data with law enforcement agencies, gaming regulators, or financial intelligence units investigating fraud, money laundering, or other criminal activity.

5.7 Business Transfers

In the event baru01 is acquired by another company, merges with another entity, or sells substantially all its assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.

6. Data Retention

baru01 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and operational requirements:

• Active Accounts: While your account is active, we retain all your personal data, transaction history, and gameplay records.
• Closed Accounts: After you close your account, we retain your data for a minimum of 5 years to comply with AML/KYC record-keeping obligations, resolve disputes, and defend against legal claims.
• Financial Records: Transaction records, deposit/withdrawal history, and tax-relevant documents are retained for 7 years in accordance with financial services regulations.
• Marketing Data: If you unsubscribe from marketing communications, we will suppress your email address (to prevent re-sending) but will delete non-essential marketing profile data within 90 days.

After the required retention period expires, we securely delete or anonymize your personal information such that it can no longer identify you.

7. Your Rights and Choices

Under applicable data protection principles, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal data baru01 holds about you. To exercise this right, contact us at [email protected] with the subject line "Data Access Request." We will provide your data in a structured, machine-readable format (such as CSV or JSON) within 30 days.

7.2 Right to Correction

If any of your personal information is inaccurate or outdated, you can update it directly in your account settings (email, phone number, address) or contact customer support to request corrections to your name or date of birth (which may require re-verification).

7.3 Right to Deletion

You may request deletion of your personal data by closing your account and requesting data erasure. However, we may retain certain information as required by law (AML/KYC records, transaction history) even after account closure.

7.4 Right to Restrict Processing

You can request that we limit how we process your data—for example, by opting out of marketing communications or requesting that we process your data only for account maintenance and legal compliance, not for analytics or personalization.

7.5 Right to Withdraw Consent

Where we rely on your consent to process your data (such as for marketing communications), you can withdraw that consent at any time by adjusting your account settings or clicking "Unsubscribe" in our emails.

7.6 Right to Object

You have the right to object to our processing of your personal data for direct marketing purposes. Once you opt out, we will cease marketing to you.

To exercise any of these rights, please contact baru01 customer support at [email protected] or via live chat. We will respond to your request within 30 days. Note that exercising certain rights (such as data deletion) may result in account closure and inability to use baru01 services.

8. Cookies and Tracking Technologies

baru01 uses cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. A cookie is a small text file stored on your device that helps us recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality, login authentication, and security. You cannot disable these cookies without losing access to key features.
• Performance Cookies: Collect anonymized data about how you use baru01 (pages visited, time spent) to help us improve the platform. These use Google Analytics and similar tools.
• Functionality Cookies: Remember your preferences such as language, currency display, and game filters.
• Advertising Cookies: Used to deliver personalized marketing content (only if you have opted in). We may use third-party ad networks that set cookies to track conversions.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impair your ability to use baru01 fully. Disabling essential cookies will prevent you from logging in.

9. Children's Privacy

baru01 services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a user is under 21, we will immediately close their account and delete their data. Parents or guardians who believe their child has registered on baru01 should contact us immediately at [email protected].

10. International Data Transfers

baru01 operates internationally and is licensed in offshore jurisdictions. Your personal data may be transferred to and stored on servers located outside Indonesia. These jurisdictions may have different data protection laws than Indonesia. By using baru01 services, you consent to the transfer of your data to these jurisdictions. We ensure that all international data transfers are protected by appropriate safeguards including contractual clauses and security measures equivalent to those described in this Privacy Policy.

11. Changes to This Privacy Policy

baru01 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email or prominent notice on our website at least 14 days before the changes take effect. Your continued use of baru01 services after the effective date constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how baru01 handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the baru01 website
• WhatsApp: Available 24/7 (number provided on website)
• Telegram: Available 24/7 (handle provided on website)

Our customer support team includes Indonesian-speaking representatives available around the clock to assist you with privacy-related inquiries.